TrustIn
About the Role
This role is for an engineer for is experienced and passionate about IT Support and helping non technical people make the most of technology and ensure reliability of the workplace systems with projects around office builds outs, networking and datacentre support.
Requirements
A minimum of 7 years' experience in helpdesk or IT support roles
At least 5 years of experience working in the asset management, hedge fund or investment banking industry
Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
Experience supporting remote access solutions, such as Citrix and VPN
Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
A customer-focused mindset and a dedication to providing exceptional support to our employees
High tenure in past roles
About the Company